Habitation Warranty on all Used Recreational Vehicles
Used Caravans / Campervans / Motorhomes are handed over including a 3-month company backed warranty valid from the date of handover (this date is recorded on the warranty document signed on the day of collection).
This warranty is not transferable.
We have thoroughly inspected your RV before handover to you and have rectified any defects noted at the time.
What does the warranty cover?
We will repair or at our discretion, replace any defects in parts, fittings or body structure that arise within the warranty period. If original parts are unavailable, appropriate replacements will be used.
What does the warranty exclude?
The warranty does not cover the following:
In the event of any warranty claim, it is paramount that you contact the Deluxe RV Group directly prior to authorising any repairs.
We will co-ordinate an immediate assessment of your RV and make appropriate arrangements for repair. Our company will not accept liability for any associated travelling or other costs. Costs for repairs undertaken without prior approval will not be accepted.
This warranty is not transferable.
We have thoroughly inspected your RV before handover to you and have rectified any defects noted at the time.
What does the warranty cover?
We will repair or at our discretion, replace any defects in parts, fittings or body structure that arise within the warranty period. If original parts are unavailable, appropriate replacements will be used.
What does the warranty exclude?
The warranty does not cover the following:
- Defects arising from other than normal wear and tear common with the proper use of the RV.
- The use of the TV as permanent living accommodation.
- Defects caused by inappropriate use or by storm, flood, frost, accident, or damage.
- Defects caused by a lack of proper maintenance (e.g. failure to winterise/drain down).
- Water ingress caused using pressure washers or inappropriate cleaning machinery.
- Defects arising from any repairs carried out by the purchaser or a third party.
- Any item not fitted as part of the manufacturer's original specification.
- Any item subject to normal wear and tear, including but not limited to: curtains, cushions, carpets, upholstery, work surfaces, glass, paintwork, tyres, wheel/axle alignment, batteries, gas bottles, bulbs, LED's, fuses, entertainment systems.
In the event of any warranty claim, it is paramount that you contact the Deluxe RV Group directly prior to authorising any repairs.
We will co-ordinate an immediate assessment of your RV and make appropriate arrangements for repair. Our company will not accept liability for any associated travelling or other costs. Costs for repairs undertaken without prior approval will not be accepted.
Mechanical Breakdown Insurance
on all used RV's
DeLuxe RV Group provide all second-hand RV's which have expired factory warranties with a 12-month Protecta Mechanical Breakdown Insurance policy.
At the time of sale customers are offered the chance to purchase an extension to this policy of either an additional 12 or 24 months. We greatly encourage customers to take up this offer as it is at a heavy discounted rate and adds peace of mind.
In accordance with Protecta Insurance Guidelines all second-hand vans come with either a new service or a thorough check having been completed by DeLuxe RV Group.
This policy is not transferable.
Claims procedure
If you find any Mechanical defects which may be covered by your mechanical breakdown insurance, please contact Protecta Insurance as soon as possible.
Protecta Insurance
Phone: 0800 776 832
At the time of sale customers are offered the chance to purchase an extension to this policy of either an additional 12 or 24 months. We greatly encourage customers to take up this offer as it is at a heavy discounted rate and adds peace of mind.
In accordance with Protecta Insurance Guidelines all second-hand vans come with either a new service or a thorough check having been completed by DeLuxe RV Group.
This policy is not transferable.
Claims procedure
If you find any Mechanical defects which may be covered by your mechanical breakdown insurance, please contact Protecta Insurance as soon as possible.
Protecta Insurance
Phone: 0800 776 832
Used RV's
with Factory Warranties remaining
You must maintain and service your RV in line with the manufacturer's recommendations. Most commonly this involves a 12 monthly water tightness check being completed by an approved service agent (failure to maintain your servicing will void your warranty).
The Motorhome engine and drive train must also be serviced in accordance with the vehicle manufacturer - for example Fiat, Peugeot, Volkswagen or Protecta Insurance (failure to maintain your mechanical servicing will void your warranty).
Please feel free to contact us directly for any further questions.
Claims procedure
Mechanical –
Contact a service agent which works with your branded engine type. For a list of service agents for the most popular makes and models in New Zealand click here.
Habitation –
Contact DeLuxe RV Group and we will assist in the process alongside the NZ agent for your branded Caravan / Campervan / Motorhome.
New Pilote Campervans / Motorhomes
New Pilote Campervans / Motorhomes include a 2-year mechanical warranty which starts from the date of registration. The Deluxe RV Group will activate this warranty post collection.
Servicing obligation – Fiat New Zealand recommends a mechanical service annually.
New Pilote Campervans / Motorhomes include a 5-year water ingress warranty which starts on the collection date. In order to activate your Pilote Water Ingress Warranty, you will be asked to sign a water ingress document, this document is then uploaded to the Pilote Group International portal.
Servicing obligation – 12 monthly
Both your mechanical and water ingress warranties are registered against the chassis number of your RV and are therefore transferable providing you have met your servicing obligations.
Servicing obligation – Fiat New Zealand recommends a mechanical service annually.
New Pilote Campervans / Motorhomes include a 5-year water ingress warranty which starts on the collection date. In order to activate your Pilote Water Ingress Warranty, you will be asked to sign a water ingress document, this document is then uploaded to the Pilote Group International portal.
Servicing obligation – 12 monthly
Both your mechanical and water ingress warranties are registered against the chassis number of your RV and are therefore transferable providing you have met your servicing obligations.
New Le Voyageur Motorhomes
New Le Voyageur Motorhomes include a 2-year mechanical warranty which starts from the date of registration. The Deluxe RV Group will activate this warranty post collection.
Servicing obligation – Fiat New Zealand recommends a mechanical service annually.
New Le Voyageur Campervans / Motorhomes include a 5-year water ingress warranty which starts on the collection date. In order to activate your Le Voyageur Water Ingress Warranty, you will be asked to sign a water ingress document, this document is then uploaded to the Pilote Group International portal.
Servicing obligation – 12 monthly
Both your mechanical and water ingress warranties are registered against the chassis number of your RV and are therefore transferable providing you have met your servicing obligations.
Servicing obligation – Fiat New Zealand recommends a mechanical service annually.
New Le Voyageur Campervans / Motorhomes include a 5-year water ingress warranty which starts on the collection date. In order to activate your Le Voyageur Water Ingress Warranty, you will be asked to sign a water ingress document, this document is then uploaded to the Pilote Group International portal.
Servicing obligation – 12 monthly
Both your mechanical and water ingress warranties are registered against the chassis number of your RV and are therefore transferable providing you have met your servicing obligations.
Bailey Caravans
Bailey Caravans
New Bailey Caravans include a 10-year water ingress warranty which starts from the date of collection. To activate this warranty. your dealer will have you sign a water ingress document, this document is then supplied to Bailey New Zealand.
Servicing obligation – 12 monthly
Your water ingress warranty is transferable providing you have met your servicing obligations for a fee of est.$150
New Bailey Caravans include a 10-year water ingress warranty which starts from the date of collection. To activate this warranty. your dealer will have you sign a water ingress document, this document is then supplied to Bailey New Zealand.
Servicing obligation – 12 monthly
Your water ingress warranty is transferable providing you have met your servicing obligations for a fee of est.$150
Bailey Motorhomes on Peugeot
Bailey Motorhomes on Peugeot
New Bailey Motorhomes on a Peugeot cab and chassis have a 3-year mechanical warranty which starts from the date of registration. To activate this warranty, your dealer will supply Bailey New Zealand with a copy of your MR2A registration document. Note processing times are upwards of 10 days.
Servicing obligation – 12 monthly
New Bailey Motorhomes include a 10-year water ingress warranty which starts from the date of collection. To activate this warranty, your dealer will have you sign a water ingress document, this document is then supplied to Bailey New Zealand.
Servicing obligation – 12 monthly
Your mechanical warranty is registered against the chassis number of your RV and is therefore transferable providing you have met your servicing obligations.
Your water ingress warranty is transferable providing you have met your servicing obligations for a fee of est.$150
New Bailey Motorhomes on a Peugeot cab and chassis have a 3-year mechanical warranty which starts from the date of registration. To activate this warranty, your dealer will supply Bailey New Zealand with a copy of your MR2A registration document. Note processing times are upwards of 10 days.
Servicing obligation – 12 monthly
New Bailey Motorhomes include a 10-year water ingress warranty which starts from the date of collection. To activate this warranty, your dealer will have you sign a water ingress document, this document is then supplied to Bailey New Zealand.
Servicing obligation – 12 monthly
Your mechanical warranty is registered against the chassis number of your RV and is therefore transferable providing you have met your servicing obligations.
Your water ingress warranty is transferable providing you have met your servicing obligations for a fee of est.$150
What does a NEW vehicle warranty cover?
We will repair or at our discretion, replace any defects in parts, fittings or body structure that arise within the warranty period (even if not detected within that period). If original parts are unavailable, appropriate replacements will be used.
What does a NEW vehicle warranty exclude?
The warranty does not cover the following:
We will repair or at our discretion, replace any defects in parts, fittings or body structure that arise within the warranty period (even if not detected within that period). If original parts are unavailable, appropriate replacements will be used.
What does a NEW vehicle warranty exclude?
The warranty does not cover the following:
- Defects arising from other than normal wear and tear common with the proper use of the Caravan / Motorhome.
- The use of the Caravan / Motorhome as permanent living accommodation.
- Defects caused by inappropriate use or because of storm, flood, frost, accident, or damage.
- Defects caused because of a lack of proper maintenance (e.g. failure to winterise/drain down).
- Water ingress caused using pressure washers or inappropriate cleaning machinery.
- Defects arising from any repairs carried out by the purchaser or a third party.
- Any item not fitted as part of the manufacturer's original specification.
- Any item subject to normal wear and tear, including but not limited to: curtains, cushions, carpets, upholstery, work surfaces, glass, paintwork, tyres, wheel/axle alignment, batteries, gas bottles, bulbs, LEDs, fuses, entertainment systems.
Claims procedure
If you find a defect with your vehicle please contact Brett Smith immediately.
Contact details
DeLuxe RV Group
45 Main Street, Blenheim
03-9272216
[email protected]
If you find a defect with your vehicle please contact Brett Smith immediately.
Contact details
DeLuxe RV Group
45 Main Street, Blenheim
03-9272216
[email protected]
Annual Habitation Service Inspections
offered by DeLuxe RV
designed to protect your Water Ingress Warranty
Deluxe RV offer two levels of Habitation service for Pilote, Le Voyageur and Bailey Motorhomes and Caravans sold by authorised dealers around
New Zealand.
Both service options meet the requirements outlined in the Water Ingress warranty documents. Our service options are designed to meet individual customers needs and requirements, should you wish to discuss this further please feel free to contact Brett directly.
Services which you can choose from -
Water Integrity Check $340.00
The basic service check includes a full water ingress check on your habitation unit and a body skin integrity check. You will then have your vehicle signed off as having been through your annual water ingress warranty check and it will then be lodged with your manufacturer.
Comprehensive Service Check $540.00
The comprehensive service check includes a full water ingress check on your habitation unit alongside the following items – Skylights, joints, hinges, doors, windows, operation of all components, water supply, hot air supply, gas supply (this isn’t a warrant of fitness), electrical supply (this isn’t a warrant of fitness), step, wiper blades, connection between chassis and body, added extras installed at time of purchase and a general look around your motorhomes for any areas of concern. This check is highly recommended on your first service.
New Zealand.
Both service options meet the requirements outlined in the Water Ingress warranty documents. Our service options are designed to meet individual customers needs and requirements, should you wish to discuss this further please feel free to contact Brett directly.
Services which you can choose from -
Water Integrity Check $340.00
The basic service check includes a full water ingress check on your habitation unit and a body skin integrity check. You will then have your vehicle signed off as having been through your annual water ingress warranty check and it will then be lodged with your manufacturer.
Comprehensive Service Check $540.00
The comprehensive service check includes a full water ingress check on your habitation unit alongside the following items – Skylights, joints, hinges, doors, windows, operation of all components, water supply, hot air supply, gas supply (this isn’t a warrant of fitness), electrical supply (this isn’t a warrant of fitness), step, wiper blades, connection between chassis and body, added extras installed at time of purchase and a general look around your motorhomes for any areas of concern. This check is highly recommended on your first service.
Additional Information to note -
Both service options meet the requirements outlined in the Water Ingress warranty document for Pilote, Le Voyageur and Bailey Motorhomes and Caravans.
The cost of the above service is relative to DeLuxe RV Group only. We are unable to control or advise pricing of any other dealership or workshop.
Both service options meet the requirements outlined in the Water Ingress warranty document for Pilote, Le Voyageur and Bailey Motorhomes and Caravans.
The cost of the above service is relative to DeLuxe RV Group only. We are unable to control or advise pricing of any other dealership or workshop.
