Habitation Warranty on all Used - Caravans / Campervans / Motorhomes
Habitation Warranty on all Used - Caravans / Campervans / Motorhomes
Used Caravans / Campervans / Motorhomes have a 3-month company backed warranty valid from the date of handover (this date is recorded on the warranty document signed on day of collection).
This warranty is not transferable.
We have thoroughly inspected your Caravan / Campervan / Motorhome before handover to you and have rectified any defects noted at the time.
What the warranty covers
We will repair or at our discretion, replace any defects in parts, fittings or body structure that arise within the warranty period. If original parts are unavailable, appropriate replacements will be used.
What the warranty excludes
The warranty does not cover the following:
In the event of any warranty claim with the Caravan / Campervan / Motorhome you must contact DeLuxe RV Group in the first instance.
We will co-ordinate for an immediate assessment of your RV and make appropriate arrangements for repair. Our company will not accept liability for any associated travelling or other costs. Costs for repairs undertaken without prior approval will also not be accepted.
Used Caravans / Campervans / Motorhomes have a 3-month company backed warranty valid from the date of handover (this date is recorded on the warranty document signed on day of collection).
This warranty is not transferable.
We have thoroughly inspected your Caravan / Campervan / Motorhome before handover to you and have rectified any defects noted at the time.
What the warranty covers
We will repair or at our discretion, replace any defects in parts, fittings or body structure that arise within the warranty period. If original parts are unavailable, appropriate replacements will be used.
What the warranty excludes
The warranty does not cover the following:
- Defects arising from other than normal wear and tear common with the proper use of the Caravan / Motorhome.
- The use of the Caravan / Motorhome as permanent living accommodation.
- Defects caused by inappropriate use or because of storm, flood, frost, accident, or damage.
- Defects caused because of a lack of proper maintenance (e.g. failure to winterise/drain down).
- Water ingress caused using pressure washers or inappropriate cleaning machinery.
- Defects arising from any repairs carried out by the purchaser or a third party.
- Any item not fitted as part of the manufacturer's original specification.
- Any item subject to normal wear and tear, including but not limited to: curtains, cushions, carpets, upholstery, work surfaces, glass, paintwork, tyres, wheel/axle alignment, batteries, gas bottles, bulbs, LEDs, fuses, entertainment systems.
In the event of any warranty claim with the Caravan / Campervan / Motorhome you must contact DeLuxe RV Group in the first instance.
We will co-ordinate for an immediate assessment of your RV and make appropriate arrangements for repair. Our company will not accept liability for any associated travelling or other costs. Costs for repairs undertaken without prior approval will also not be accepted.
Mechanical Breakdown Insurance
on all used Campervans / Motorhomes
Mechanical Breakdown Insurance on all used Campervans / Motorhomes
DeLuxe RV Group provide all second-hand Campervans / Motorhomes which have expired factory warranties with a 12-month Protecta Mechanical Breakdown Insurance policy.
At the time of sale customers are offered the chance to purchase an extension to this policy of either an additional 12 or 24 months. We greatly encourage customers to take up this offer as it is at a heavy discounted rate and adds peace of mind.
In accordance with Protecta Insurance Guidelines all second-hand vans come with either a new service or a thorough check having been completed by DeLuxe RV Group.
This policy is not transferable.
Claims procedure
If you find any Mechanical defects which you believe are covered by warranty, please contact Protecta Insurance as soon as possible with details of the defect.
Protecta Insurance
Phone: 0800 776 832
DeLuxe RV Group provide all second-hand Campervans / Motorhomes which have expired factory warranties with a 12-month Protecta Mechanical Breakdown Insurance policy.
At the time of sale customers are offered the chance to purchase an extension to this policy of either an additional 12 or 24 months. We greatly encourage customers to take up this offer as it is at a heavy discounted rate and adds peace of mind.
In accordance with Protecta Insurance Guidelines all second-hand vans come with either a new service or a thorough check having been completed by DeLuxe RV Group.
This policy is not transferable.
Claims procedure
If you find any Mechanical defects which you believe are covered by warranty, please contact Protecta Insurance as soon as possible with details of the defect.
Protecta Insurance
Phone: 0800 776 832
Used Caravans / Campervans / Motorhomes
with Factory Warranties remaining
Used Caravans / Campervans / Motorhomes with Factory Warranties remaining
You must maintain and service your Caravan / Campervan / Motorhome in line with the manufacturer's recommendations. Most commonly this involves a 12 monthly water tightness check being completed by an approved service agent (failure to maintain your servicing will void your warranty).
The Motorhome engine and drive train must also be serviced in accordance with the vehicle manufacturer - for example Fiat, Peugeot, Volkswagen or Protecta Insurance (failure to maintain your mechanical servicing will void your warranty).
Should you need advice around this then please contact DeLuxe RV Group.
Claims procedure
Mechanical –
Contact a service agent which works with your branded engine type. For a list of service agents for the most popular makes and models in New Zealand click here.
Habitation –
Contact DeLuxe RV Group and we will assist in the process alongside the NZ agent for your branded Caravan / Campervan / Motorhome.
You must maintain and service your Caravan / Campervan / Motorhome in line with the manufacturer's recommendations. Most commonly this involves a 12 monthly water tightness check being completed by an approved service agent (failure to maintain your servicing will void your warranty).
The Motorhome engine and drive train must also be serviced in accordance with the vehicle manufacturer - for example Fiat, Peugeot, Volkswagen or Protecta Insurance (failure to maintain your mechanical servicing will void your warranty).
Should you need advice around this then please contact DeLuxe RV Group.
Claims procedure
Mechanical –
Contact a service agent which works with your branded engine type. For a list of service agents for the most popular makes and models in New Zealand click here.
Habitation –
Contact DeLuxe RV Group and we will assist in the process alongside the NZ agent for your branded Caravan / Campervan / Motorhome.
New Pilote Campervans / Motorhomes
New Pilote Campervans / Motorhomes
New Pilote Campervans / Motorhomes have a 2-year mechanical warranty which starts from date of registration. To activate this warranty, you must supply your dealer with a copy of your Certificate of Registration.
Note: processing times are upwards of 10 days. Your warranty does not start until this time, it is essential you have this document sent to your purchasing dealer in a timely manner.
Servicing obligation – Coolant and Brake Fluid every 12 months and Oil and Maintenance every 44,000 – please refer to your Fiat Owners Handbook.
New Pilote Campervans / Motorhomes have a 5-year water ingress warranty which starts from date of collection. To activate this warranty your dealer will have you sign a water ingress document, this document is then uploaded to the Pilote Group International portal.
Servicing obligation – 12 monthly
Both your mechanical and water ingress warranties are registered against the registration number of your RV so are transferable providing you have met your servicing obligations.
New Pilote Campervans / Motorhomes have a 2-year mechanical warranty which starts from date of registration. To activate this warranty, you must supply your dealer with a copy of your Certificate of Registration.
Note: processing times are upwards of 10 days. Your warranty does not start until this time, it is essential you have this document sent to your purchasing dealer in a timely manner.
Servicing obligation – Coolant and Brake Fluid every 12 months and Oil and Maintenance every 44,000 – please refer to your Fiat Owners Handbook.
New Pilote Campervans / Motorhomes have a 5-year water ingress warranty which starts from date of collection. To activate this warranty your dealer will have you sign a water ingress document, this document is then uploaded to the Pilote Group International portal.
Servicing obligation – 12 monthly
Both your mechanical and water ingress warranties are registered against the registration number of your RV so are transferable providing you have met your servicing obligations.
New Le Voyageur Motorhomes
New Le Voyageur Motorhomes
New Le Voyageur Motorhomes have a 2-year mechanical warranty which starts from date of registration. To activate this warranty, you must supply your dealer with a copy of your Certificate of Registration.
Note: processing times are upwards of 10 days. Your warranty does not start until this time, it is essential you have this document sent to your purchasing dealer in a timely manner.
Servicing obligation – Coolant and Brake Fluid every 12 months and Oil and Maintenance every 44,000 – please refer to your Fiat Owners Handbook.
New Le Voyageur Motorhomes have a 5-year water ingress warranty which starts from date of collection. To activate this warranty your dealer will have you sign a water ingress document, this document is then uploaded to the Pilote Group International portal.
Servicing obligation – 12 monthly
Both your mechanical and water ingress warranty are registered against the registration number of your RV so are transferable providing you have met your servicing obligations
New Le Voyageur Motorhomes have a 2-year mechanical warranty which starts from date of registration. To activate this warranty, you must supply your dealer with a copy of your Certificate of Registration.
Note: processing times are upwards of 10 days. Your warranty does not start until this time, it is essential you have this document sent to your purchasing dealer in a timely manner.
Servicing obligation – Coolant and Brake Fluid every 12 months and Oil and Maintenance every 44,000 – please refer to your Fiat Owners Handbook.
New Le Voyageur Motorhomes have a 5-year water ingress warranty which starts from date of collection. To activate this warranty your dealer will have you sign a water ingress document, this document is then uploaded to the Pilote Group International portal.
Servicing obligation – 12 monthly
Both your mechanical and water ingress warranty are registered against the registration number of your RV so are transferable providing you have met your servicing obligations
Bailey Caravans
Bailey Caravans
New Bailey Caravans have a 10-year water ingress warranty which starts from date of collection. To activate this warranty your dealer will have you sign a water ingress document, this document is then supplied to Bailey New Zealand.
Servicing obligation – 12 monthly
Your water ingress warranty is transferable providing you have met your servicing obligations for a fee of $100
New Bailey Caravans have a 10-year water ingress warranty which starts from date of collection. To activate this warranty your dealer will have you sign a water ingress document, this document is then supplied to Bailey New Zealand.
Servicing obligation – 12 monthly
Your water ingress warranty is transferable providing you have met your servicing obligations for a fee of $100
Bailey Motorhomes on Peugeot
Bailey Motorhomes on Peugeot
New Bailey Motorhomes on a Peugeot cab and chassis have a 3-year mechanical warranty which starts from date of registration. To activate this warranty, your dealer will supply Bailey New Zealand with a copy of your MR2A registration document. Note processing times are upwards of 10 days.
Servicing obligation – 12 monthly
New Bailey Motorhomes have a 10-year water ingress warranty which starts from date of collection. To activate this warranty your dealer will have you sign a water ingress document, this document is then supplied to Bailey New Zealand.
Servicing obligation – 12 monthly
Your mechanical warranty is registered against the registration number of your RV so is transferable providing you have met your servicing obligations.
Your water ingress warranty is transferable providing you have met your servicing obligations for a fee of $100
New Bailey Motorhomes on a Peugeot cab and chassis have a 3-year mechanical warranty which starts from date of registration. To activate this warranty, your dealer will supply Bailey New Zealand with a copy of your MR2A registration document. Note processing times are upwards of 10 days.
Servicing obligation – 12 monthly
New Bailey Motorhomes have a 10-year water ingress warranty which starts from date of collection. To activate this warranty your dealer will have you sign a water ingress document, this document is then supplied to Bailey New Zealand.
Servicing obligation – 12 monthly
Your mechanical warranty is registered against the registration number of your RV so is transferable providing you have met your servicing obligations.
Your water ingress warranty is transferable providing you have met your servicing obligations for a fee of $100
What a NEW vehicle warranty covers
We will repair or at our discretion, replace any defects in parts, fittings or body structure that arise within the warranty period (even if not detected within that period). If original parts are unavailable, appropriate replacements will be used.
What a NEW vehicle warranty excludes
The warranty does not cover the following:
We will repair or at our discretion, replace any defects in parts, fittings or body structure that arise within the warranty period (even if not detected within that period). If original parts are unavailable, appropriate replacements will be used.
What a NEW vehicle warranty excludes
The warranty does not cover the following:
- Defects arising from other than normal wear and tear common with the proper use of the Caravan / Motorhome.
- The use of the Caravan / Motorhome as permanent living accommodation.
- Defects caused by inappropriate use or because of storm, flood, frost, accident, or damage.
- Defects caused because of a lack of proper maintenance (e.g. failure to winterise/drain down).
- Water ingress caused using pressure washers or inappropriate cleaning machinery.
- Defects arising from any repairs carried out by the purchaser or a third party.
- Any item not fitted as part of the manufacturer's original specification.
- Any item subject to normal wear and tear, including but not limited to: curtains, cushions, carpets, upholstery, work surfaces, glass, paintwork, tyres, wheel/axle alignment, batteries, gas bottles, bulbs, LEDs, fuses, entertainment systems.
Claims procedure
If you find a defect which you believe is covered by warranty, please contact us at the address below as soon as possible with details of the defect.
Contact details
DeLuxe RV Group
45 Main Street, Blenheim
03-9272216
brett@deluxegroup.co.nz
If you find a defect which you believe is covered by warranty, please contact us at the address below as soon as possible with details of the defect.
Contact details
DeLuxe RV Group
45 Main Street, Blenheim
03-9272216
brett@deluxegroup.co.nz
Annual Habitation Service Inspections
offered by DeLuxe RV
designed to protect your Water Ingress Warranty
DeLuxe RV offer two levels of Habitation service for Pilote, Le Voyageur and Bailey Motorhomes and Caravans sold by authorised dealers around
New Zealand.
Both service options meet the requirements outlined in the Water Ingress warranty documents. Our service options are designed to meet individual customers needs and requirements, should you wish to discuss this further please feel free to contact Brett.
Services which you can choose from -
Water Integrity Check $230.00
The basic service check includes a full water ingress check on your habitation unit and a body skin integrity check. You will then have your vehicle signed off as having been through your annual water ingress warranty check and it will then be lodged with your manufacturer.
Comprehensive Service Check $460.00
The comprehensive service check includes a full water ingress check on your habitation unit alongside the following items – Skylights, joints, hinges, doors, windows, operation of all components, water supply, hot air supply, gas supply (this isn’t a warrant of fitness), electrical supply (this isn’t a warrant of fitness), step, wiper blades, connection between chassis and body, added extras installed at time of purchase and a general look around your motorhomes for any areas of concern. This check is highly recommended on your first service.
New Zealand.
Both service options meet the requirements outlined in the Water Ingress warranty documents. Our service options are designed to meet individual customers needs and requirements, should you wish to discuss this further please feel free to contact Brett.
Services which you can choose from -
Water Integrity Check $230.00
The basic service check includes a full water ingress check on your habitation unit and a body skin integrity check. You will then have your vehicle signed off as having been through your annual water ingress warranty check and it will then be lodged with your manufacturer.
Comprehensive Service Check $460.00
The comprehensive service check includes a full water ingress check on your habitation unit alongside the following items – Skylights, joints, hinges, doors, windows, operation of all components, water supply, hot air supply, gas supply (this isn’t a warrant of fitness), electrical supply (this isn’t a warrant of fitness), step, wiper blades, connection between chassis and body, added extras installed at time of purchase and a general look around your motorhomes for any areas of concern. This check is highly recommended on your first service.
Additional Information to note -
Both service options meet the requirements outlined in the Water Ingress warranty document for Pilote, Le Voyageur and Bailey Motorhomes and Caravans.
Please note that all Dethleffs annual inspections incur an additional fee of $70.00 – this is to cover the cost of the sealant spray which must be applied as part of your annual inspection. This is compulsory as per Dethleffs instruction.
The cost of the above service is relative to DeLuxe RV Group only, we are unable to control what other dealers may wish to charge for the same levels of service.
Both service options meet the requirements outlined in the Water Ingress warranty document for Pilote, Le Voyageur and Bailey Motorhomes and Caravans.
Please note that all Dethleffs annual inspections incur an additional fee of $70.00 – this is to cover the cost of the sealant spray which must be applied as part of your annual inspection. This is compulsory as per Dethleffs instruction.
The cost of the above service is relative to DeLuxe RV Group only, we are unable to control what other dealers may wish to charge for the same levels of service.
Warranty Documents for Our Brands
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